Frequently Asked Questions

In this FAQ, we answer all the most frequently asked questions.

If you have not found the answer to your question, we can be reached by telephone, by email or via the contact form.

What time do you check in and check out?

Check-in takes place from 2 p.m. As for check-out, it is organized before 11 a.m.

What happens if I arrive late?

In case of late arrival, you must notify us in advance. Then, we will communicate to you your room number and the procedure to access your room. On your bed you will find the key. We can be reached by telephone, if necessary.

What payment cards do you accept?

We accept the most popular payment cards such as Visa, Mastercard, Maestro and American Express. 

Do you accept pets?

Yes, we accept our four-legged friends, with a supplement of €10 per night. For larger dogs we may charge a larger supplement.

Does the hotel offer non-smoking rooms?

All rooms in the hotel are non-smoking rooms.

What happens if I forgot or lost something in the hotel?

For any item that you have forgotten or lost, do not hesitate to contact us by email or telephone.

Can I leave my luggage before check-in or after check-out?

If you wish, subject to notifying us in advance, you can leave your luggage in our luggage storage. For any further information, contact reception.

Does the hotel have parking?

The Hôtel Camille does not have private parking. However, nearby, you will find two public and paid car parks (€6 per day and per vehicle). Free public parking is available at the entrance to Saintes-Maries-de-la-Mer, accessible on foot.

Where can I leave my bike?

You can leave your bikes in our bike storage room.

Do the rooms have a sea view?

Some of our rooms have a sea view. Some also offer a loggia or balcony with a sea view. We invite you to browse our different room categories to make your choice.

Are the rooms air conditioned?

All room categories, except Eco Rooms, offer air conditioning.